Privacy Policy

Welcome to MefistoFiles Ltd.  Your privacy is important for us.

MefistoFiles Ltd. and its affiliates (“MefistoFiles”, “us”, “our” or “we”) are dedicated to protecting the privacy rights of our users (“users” or “you”).  This Privacy Policy (the “Policy”) describes the ways we collect, store, use, and manage the information, including personal information, that you provide or we collect in connection with our websites, including mefistofiles.com (the “Sites”) or any MefistoFiles game provided on a mobile platform (for example, iOS, Android and GearVR) or desktop platform (Steam and Oculus Store)(collectively, the “Service”).  Please note that the scope of this Policy is limited to information collected or received by MefistoFiles through your use of the Service. MefistoFiles is not responsible for the actions of third party people or companies, the content of their sites, the use of information you provide to them, or any products or services they may offer.  Any link to those sites does not constitute our sponsorship of, or affiliation with, those people or companies.

By using the Service, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy.  If you do not agree to these terms, please do not use the Service.

If you have questions or concerns about our privacy policy or practices, please contact us at support@mefistofiles.com.

Information Collection and Use

MefistoFiles  information as described below. MefistoFiles’ primary goals in collecting and using information is to improve our Service and create reports for internal use.

MefistoFiles’ Sites

While you are browsing MefistoFiles’ Sites, your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language and referring Web site addresses may be logged automatically.  We may use this information to monitor, develop and analyse your use of the Service.  In addition, we may ask you to submit and we may process data that is personal to you, including but not limited to your user name and e-mail and mail addresses.  We may use this information to provide you services.  We may use your email address to contact you about your experience with MefistoFiles’ Sites and notify you about support upon request.

Service Platforms

When you use any of the MefistoFiles games or applications on a service platform, we may collect and record certain information such as  the version of your operating system (“OS”), your device language, and your location (based on your Internet Protocol (“IP”) address).  This information is useful to us for troubleshooting and helps us understand usage trends.

We may collect your location based information for the purpose of providing you with the correct version of the application.  We will not share this information with any third party.  If you no longer wish to allow us to track or use this information, you may turn it off at the device level.

Customer Service

We may collect your email address when you contact our customer service group and we may use that email address to contact you about your gaming experience with MefistoFiles games. If you no longer wish to receive certain email notifications you may opt-out at any time by following the unsubscribe link located at the bottom of each communication or by emailing us at support@mefistofiles.com.

Game Data Collection

Whenever you play our games, we collect data about all of your interactions with the game.  This information may be associated with your IP address or device ID for the purpose of providing you our Services and improving them.  This data is stored within Unity Analytics.

Sound Data Collection

MefistoFiles games may use the microphone to record sounds in order to detect your breath. MefistoFiles will save data within Unity Analytics such as the volume level and the noisiness of the sound signal, but never audio samples from the user.

Cookies

A cookie is a small text file that we transfer to your computer and/or device, to identify a user’s computer/device and to “remember” things about your visit, such as your preferences or a user name and password.  Information contained in a cookie may be linked to your personal information, such as your user ID, for purposes such as improving the quality of our Service, tailoring recommendations to your interests, and making the Service easier to use.  You can disable cookies at any time, although you may not be able to access or use features of the Service.

We may feature advertisements served by third parties that deliver cookies to your computer/device so the content you access and advertisements you see can be tracked.  Since the third party advertising companies associate your computer/device with a number, they will be able to recognise your computer/device each time they send you an advertisement.  These advertisers may use information about your visits to our Service and third party sites and applications in order to measure advertisement performance and to provide advertisements about goods and services of interest to you. This Policy does not apply to, and we are not responsible for the data collection practices of these third party advertisers, and we encourage you to check their privacy policies to learn more about their use of cookies and other technology.

Mobile Analytics

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.

Third Party Services

Our services may contain third party tracking tools from our service providers, examples of which include Google Analytics and Unity Analytics. Such third parties may use cookies, APIs, and SDKs in our services to enable them to collect and analyse user information on our behalf. The third parties may have access to information such as your device identifier, MAC address, IMEI, locale (specific location where a given language is spoken), geo-location information, and IP address for the purpose of providing their services under their respective privacy policies. Our privacy policy does not cover the use of tracking tools from third parties.  We do not have access or control over these third parties.

How We Use Information

We use information collected through our Service for purposes described in this Policy or disclosed to you in connection with our Service. For example, we may use your information to:

  • operate and improve our Service;
  • understand you and your preferences to enhance your experience and enjoyment using our Service;
  • respond to your comments and questions and provide customer service;
  • provide and deliver products and services you request;
  • send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • link or combine it with other information we get from third parties, to help understand your preferences and provide you with better services.

Disclosure of Your information

MefistoFiles does not share your personal information except as approved by you or as described below:

  • MefistoFiles may engage other companies and individuals to perform services on our behalf.  Example of these services include analysing data and providing customer support.  These agents and service providers may have access to your personal information in connection with the performance of services for MefistoFiles.
  • We may release your information as permitted by law, such as to comply with a subpoena, or when we believe that release is appropriate to comply with the law; investigate fraud, respond to a government request, enforce or apply our rights; or protect the rights, property, or safety of us or our users, or others.  This includes exchanging information with other companies and organisations for fraud protection.
  • MefistoFiles may share your anonymous information in connection with any merger, sale of our assets, or a financing or acquisition of all or a portion of our business to another company.
  • We may share aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties.

Changes to the Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Security

MefistoFiles takes reasonable measures to protect your information from unauthorised access or against loss, misuse or alteration by third parties.

Although we make good faith efforts to store the information collected on the Service in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems.  Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining access to this information.  We do not warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.

Access to Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, update, or delete inaccuracies by making the change within your account settings or by contacting us at support@mefistofiles.com.  We will respond to your access request within 30 days.

Data Retention

We will retain your information for as needed to provide you services.  If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at support@mefistofiles.com.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Policy Regarding Children

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to use our Service.  If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address.  No one under the age of 13 may provide any personal information.  In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.  If you believe that we might have any information from or about a child under the age of 13, please contact us at support@mefistofiles.com.

International Transfer

We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may not have the same data protection laws as your own jurisdiction, and you consent to the transfer of information and the use and disclosure of information about you, including personal information, as described in this Policy.

OPTING OUT OF BEHAVIOURALLY TARGETED ADVERTISING AND ANALYTICS

Below you can find a list of MefistoFiles’ analytics within our services. For more information about their privacy practices and opt-out possibilities regarding analytics, please visit the links below. Please note that opt-outs are specific for each browser and device.

Partners

Google Analytics Privacy Policy Opt-out
Unity Analytics Privacy Policy Opt-out

Contact Information

MefistoFiles Ltd,
2.11 Design House, 108 High Street. Manchester M4 1HT, UK

If you have any questions about this Policy, please contact us at support@mefistofiles.com.